Returns/Refund Policy

Order Cancellations
If you wish to cancel your order, please contact us within 2 hours of placing your order.

Orders cancelled prior to processing and dispatch will incur a $5.00 administration fee to cover payment processing and administrative costs.

If your order has already been processed and prepared for dispatch, a processing fee of $9.95 may apply and the remaining balance will be refunded to your original payment method within 5–10 business days.

Once an order has been dispatched, it can no longer be cancelled. Please refer to our Change of Mind Policy.

Change of Mind
Due to the nature of our bath, body, and self-care products, we are unable to accept returns or offer refunds for change of mind. However, we understand that sometimes a product may not be quite right and, in this case, we may offer a store credit.

We may accept returns for store credit on unopened and unused products that meet the following conditions:

• The return request is made within 14 days of delivery.
• The product is unopened, unused, and in its original condition.
• The product is returned to us within 14 days of return approval.
• Return shipping costs are the responsibility of the customer.

Please contact us prior to returning any items. Unauthorised returns may not be accepted.

Feel free to contact us here if you have questions about a product before purchasing.

Store Credit
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, store credit will be issued for the value of the returned product(s) only. Store credit will be valid for 12 months from the date of issue.

Original shipping charges are non-refundable.

For hygiene and safety reasons, we cannot accept returns or provide store credit for products that have been opened, used, damaged after delivery, or returned in a condition that prevents them from being resold.

Damaged, Faulty or Incorrect Items
In the rare case that you receive an item that is damaged, faulty, or incorrect, please contact us within 10 days of receiving your order at hello@thewildemagnolia.com.au with your order number and photos of the issue as soon as possible.

Where appropriate, we will offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

We take a great deal of care in inspecting each product before packaging, and packaging appropriately to ensure you receive your item in the same manner it leaves our studio.

If your order is lost or damaged in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Sales, Clearance and Promotions
Please note that sale, clearance, promotional, and discontinued items are considered final sale and are not eligible for return, exchange, or store credit unless the item is faulty or required under Australian Consumer Law.